PRIVACY POLICY
We are committed to protecting your privacy when you use our services. Therefore, we have prepared a policy that sets out how we process and protect personal data, applicable to customers.
Who is responsible for processing your data?
Digilab di Elefante Vito is the data controller of the personal data processed within the company and by the various data processors.
What data do we collect?
We collect the personal data necessary to fulfill orders, which are provided to us by customers.
In most cases, this includes contact information, such as name, phone number, email address, and home address.
For what purposes do we use the collected data?
• To fulfill orders.
• To send delivery status communications.
• To respond to inquiries.
• To send updates about our products.
We retain data for the time necessary to pursue the aforementioned purposes or comply with legal obligations. After this period, we delete it.
How do we ensure data protection?
In accordance with industry standards, we adopt appropriate technical and organizational security measures to ensure that all processed information is protected from unauthorized access. All data relating to you as a private individual will be stored within the European Union. Only a limited number of employees will have access to it, to perform strictly regulated management tasks.
What kind of personal data do we collect?
Your rights
You have the right to know what we do with your personal data, when and how we process it, and for what purpose. You also have the right to access your information and request its portability, rectification, or deletion.
Right of access
Once every calendar year and free of charge, you can request information on the data we hold, the purposes of the processing and the source from which we received it.
These requests must be sent in writing to the following address:
Rimura srl
Piazza Nicola e Costa
70013 Castellana Grotte (Ba)
In order to locate your personal data and send it to you, we need your name, tax code, address, telephone number, and email address. We also ask you to provide the email address to which you would like us to send the information and the password to open the compressed file containing the exported data.
To ensure that no one else but you can access it, it is important to include, in addition to your signature, a copy of a valid ID.
Right to rectification
We are responsible for ensuring that the data we process is always accurate and up-to-date. However, if you discover that your personal data is inaccurate, you have the right to request its rectification. Furthermore, taking into account the purposes of the processing, if you believe it to be incomplete, you may request its completion.
We will communicate any rectifications made at your request to all those in possession of the information. This obligation ceases if it proves impossible or involves disproportionate effort. Upon request, we can provide you with further details regarding who has received the rectified data.
Right to erasure
We will retain your data for as long as you remain our customer. Once our relationship has ended, we will delete it, unless we are required by law to retain it for a longer period (for example, the Swedish Accounting Act).
As a customer, you have the right to contact us and request the deletion of your personal data at any time. Deletion is mandatory in the following cases:
• if the data is no longer necessary for the purposes for which it was collected and processed;
• if the processing is based exclusively on your consent and you choose to withdraw it;
• if the data is processed for direct marketing purposes and you object to such processing;
• if you object to the processing of personal data for balancing of interests, and there are no legitimate grounds that override your interests;
• if the personal data is processed unlawfully;
• if deletion is required by law.
Complaints
If you believe that our processing of your personal data violates applicable privacy regulations, please let us know as soon as possible. You can also file a complaint directly with the Italian data protection authority.
COOKIES
To ensure we send you the most relevant information and offer you the best possible assistance when using our and our partners' online services, we collect information using cookies stored on your devices.
